Return and Refund Conditions
Products purchased from us are not eligible for return, refund, or exchange except in the circumstances listed below:
- The item delivered is not the product originally ordered.
- The product received differs from the specifications, description, features, or other information presented on our website.
- The item arrives spoiled, damaged, or faulty upon delivery.
- The delivery exceeds the estimated timeframe outlined in our Shipping Policy.
Documentation for Refund Requests
Customers who wish to request a refund must provide sufficient proof, including:
- A complete and uninterrupted video recording of the parcel being opened, clearly showing the package in its unopened state, shipping label, packaging, and product.
- A video demonstrating the product’s first use, when applicable.
- Relevant product photos, order details, or any additional supporting information requested by the company.
How to Submit a Claim
All return and refund claims must be emailed to echo_atlas@outlook.com within 24 hours from the date the item is received.Rejected Claims
Claims submitted after the 24-hour deadline, or claims that do not contain the required supporting evidence, will not be accepted.